FAQ Hotel

1. CHECK IN

Where can I check in?

Below is a map of the Lake Hill Resort & SPA and Lake Hill Apartments complexes. The main reception is located in our hotel. This is where you check in and receive all the most important information about your room and stay, and you will be able to settle payments.

From what time can you check in? Can I come earlier?

Check-in is possible from 15:00. Early check-in is subject to room availability.

Before arriving earlier, please send an inquiry to the following address: rezerw@lakehill.pl or call 724 888 800.

What do I need to prepare to check in at the hotel?

Only the first name, surname and possibly the reservation number are required for check-in.

When can I pay for my stay?

You can settle your stay at check-in.

Additional services, e.g. room service, will be charged upon check-out.

2. RESTAURANT AND MEALS

How is breakfast served?

Currently, we serve breakfast in the form of a buffet at 8:00-11:00.

How are dinners issued?

Currently, we serve dinners in the form of a buffet from 4 to 7 p.m..

Where and when can you pick up dinners?

You can buy half board while booking.
The cost of half board for an adult is PLN 120.
Children up to 4 years of age receive a free dinner.
Children and adolescents 5-12 years old - 60 PLN.
It is possible to buy half board on the spot.

How will I know which menu is for dinner?

Don't worry, our waiters will present you the dinner menu for the day.

Can I order food or drinks in the meantime?

Of course! We invite you to our Lobby Bar in building A on the ground floor. From 11:00 am you can buy drinks and alcohol. From 1:00 p.m. to 11:00 p.m., our Lobby Bar menu starts, where the last order should be placed by 10:30 p.m. at the latest.

We also encourage you to try the new a'la carte in the restaurant:

Friday-Saturday 3-11 p.m.

Sunday-Thursday 3-10 p.m.

Is there a Room Service at the hotel?

From 19:00 we start the Room Service with the delivery of meals and drinks to the rooms. You can place an order by calling 9820. The Room Service menu with drinks and alcohol take away can be found in your room.

The cost of the service is PLN 20 for the Lobby Bar menu and PLN 7 for drinks and alcohol orders.

We accept the last order by 10:30 p.m. at the latest.

I am a vegetarian, have a food allergy or follow a special diet - is there a chance to prepare a separate menu?

All information related to food allergies or other food preferences must be provided upon check-in. We will then be able to record your request and prepare meals as requested.

How can I pay for my order?

Payment for an order in the Lobby Bar or Room Service can be made both when placing the order and added to the final invoice for the stay. We accept card and cash payments.

3. WELLNESS ZONE

Can I use the wellness area?

The Wellness Zone is available only to Hotel Guests and operates within the limits consistent with the sanitary regime.

How does the wellness zone work?

From Monday to Sunday, you can use the wellness area from 8 a.m. to 10:00 p.m.

Only a bathrobe is allowed to enter the swimming pool.

We would also like to inform you that in order to maintain safety rules in saunas, we have introduced a limit for staying 1 person.

Where can I change, leave the pool stuff?

We invite you to use the swimming pool changing rooms located at the main entrance to the wellness area.

Do saunas work normally?

Yes, all saunas are available to guests.

Is the fitness room working normally?

Yes, the fitness area is available to guests - only for adults and teenagers over 16 years of age.
You will find the key to the room at the Lifeguard.

4. SERVICE OF ROOMS

Can I order a room cleaning?

Report the need for service directly at the Main Reception or by telephone on the extension number 800 or 724 88 88 00.

What is the room service like?

The service should be reported at the main reception desk, and then hang a hanger on the door. Cleaning takes place only at the request of guests and in their absence.

5. CHECK OUT

Until what time can you check out? Can I stay with you longer?

Check-out is by 11:00. Extension of the check-out time is additionally payable at the Reception. Ask at the Reception about the possibility of late check-out the day before departure.

6. ADDITIONAL INFORMATION

I have a question regarding my stay. Where can I apply?

The reception desk is open 24 hours a day.

Can you rent sport equipment?

Carving Ski hire is on site at the hotel, as well as a ski school.

Phone: 506 048 116

Where can skiing and snowboarding and other sports equipment be stored?

The marked ski room is located on the ground floor of the hotel, behind the reception.

I come with children, will there be any attractions for them in the hotel?

The youngest guests are invited to the Kids Room in building A on level 0. Older children and teenagers can spend their free time in the Play Room also in building A on level 0, where there are table football and the PlayStaytion console.

Games and game pads are available at the Main Reception.

Fogging of both zones takes place between 11:00 and 11:30 and 18:00 - 18:30.

I would like to relax during my stay, can I use the SPA?

Make an appointment for treatments individually. Please book your treatments in advance to choose the most convenient date for you.

La Perla Clinic

Phone: 784 066 275

mail: lakehill@la-perla.pl

I'm here for the first time and I'd like to get to know the area better, where should I start?

Ask at the reception desk for a map of the area where you will find the closest attractions.

Additional attractions: