Lake Hill Resort & Spa, Sosnówka
, Sosnówka
Arrival
Departure

FAQ Hotel

We look forward to welcoming you to Lake Hill Resort & SPA soon. Your arrival is just around the corner, so we send you a handful of the most important information. We are glad that you have chosen an independent and safe stay in the heart of the Giant Mountains.

1. CHECK IN

Where can I check in?

Below is a map of the Lake Hill Resort & SPA and Lake Hill Apartments complexes. The main reception is located in our hotel. This is where you check in and receive all the most important information about your room and stay, and you will be able to settle payments.

From what time can you check in? Can I come earlier?

Check-in is possible from 15:00. Early check-in is subject to room availability.

Before arriving earlier, please send an inquiry to the following address: rezerw@lakehill.pl or call 724 888 800.

What do I need to prepare to check in at the hotel?

Only the first name, surname and possibly the reservation number are required for check-in.

When can I pay for my stay?

You can settle your stay at check-in.

Additional services, e.g. room service, will be charged upon check-out.

 

2. RESTAURANT AND MEALS

How is breakfast served?

Currently, we serve breakfast in the form of a buffet at 8:00-11:00.

How are dinners issued?

Currently, we serve dinners in the form of a buffet from 4 to 7 p.m..

Where and when can you pick up dinners?

You can buy half board while booking.
The cost of half board for an adult is PLN 120.
Children up to 4 years of age receive a free dinner.
Children and adolescents 5-12 years old - 60 PLN.
It is possible to buy half board on the spot.

How will I know which menu is for dinner?

Don't worry, our waiters will present you the dinner menu for the day.

Can I order food or drinks in the meantime?

Of course! We invite you to our Lobby Bar in building A on the ground floor. From 11:00 am you can buy drinks and alcohol. From 1:00 p.m. to 11:00 p.m., our Lobby Bar menu starts, where the last order should be placed by 10:30 p.m. at the latest.

We also encourage you to try the new a'la carte in the restaurant:

Friday-Saturday 3-11 p.m.

Sunday-Thursday 3-10 p.m.

Is there a Room Service at the hotel?

From 19:00 we start the Room Service with the delivery of meals and drinks to the rooms. You can place an order by calling 9820. The Room Service menu with drinks and alcohol take away can be found in your room.

The cost of the service is PLN 20 for the Lobby Bar menu and PLN 7 for drinks and alcohol orders.

We accept the last order by 10:30 p.m. at the latest.

I am a vegetarian, have a food allergy or follow a special diet - is there a chance to prepare a separate menu?

All information related to food allergies or other food preferences must be provided upon check-in. We will then be able to record your request and prepare meals as requested.

How can I pay for my order?

Payment for an order in the Lobby Bar or Room Service can be made both when placing the order and added to the final invoice for the stay. We accept card and cash payments.

 

3. WELLNESS ZONE

Can I use the wellness area?

The Wellness Zone is available only to Hotel Guests and operates within the limits consistent with the sanitary regime.

How does the wellness zone work?

From Monday to Sunday, you can use the wellness area from 8 a.m. to 10:00 p.m.

Only a bathrobe is allowed to enter the swimming pool.

We would also like to inform you that in order to maintain safety rules in saunas, we have introduced a limit for staying 1 person.

Where can I change, leave the pool stuff?

We invite you to use the swimming pool changing rooms located at the main entrance to the wellness area.

Do saunas work normally?

Yes, all saunas are available to guests with a limit of 1 person.

Is the fitness room working normally?

Yes, the fitness area is available to guests with a limit of 1 person.
You will find the key to the room at the Lifeguard.


4. SERVICE OF ROOMS

Can I order a room cleaning?

Report the need for service directly at the Main Reception or by telephone on the extension number 800 or 724 88 88 00.

What is the room service like?

The service should be reported at the main reception desk, and then hang a hanger on the door. Cleaning takes place only at the request of guests and in their absence.


5. CHECK OUT

Until what time can you check out? Can I stay with you longer?

Check-out is by 11:00. Extension of the check-out time is additionally payable at the Reception. Ask at the Reception about the possibility of late check-out the day before departure.


6. ADDITIONAL INFORMATION

I have a question regarding my stay. Where can I apply?

The reception desk is open 24 hours a day.

Can you rent sport equipment?

Oxygene sport equipment rental in the Lake Hill Resort & SPA building.

Phone: 516 800 556

Where can bicycles and other sports equipment be stored?

The marked bicycle room is located on the ground floor of the hotel, behind the reception.

I come with children, will there be any attractions for them in the hotel?

The youngest guests are invited to the Kids Room in building A on level 0. Older children and teenagers can spend their free time in the Play Room also in building A on level 0, where there are table football and the PlayStaytion console.

Games and game pads are available at the Main Reception.

Fogging of both zones takes place between 11:00 and 11:30 and 18:00 - 18:30.

I would like to relax during my stay, can I use the SPA?

Make an appointment for treatments individually. Please book your treatments in advance to choose the most convenient date for you.

La Perla Clinic

Phone: 784 066 275

mail: lakehill@la-perla.pl

I'm here for the first time and I'd like to get to know the area better, where should I start?

Ask at the reception desk for a map of the area where you will find the closest attractions.

 

Additional attractions:

  • Off-Road by off-road vehicles,
  • Thematic tours with a local guide,
  • Singletrack bike routes,
  • Walking routes around the Sosnówka Lagoon.

Detailed information will be provided by the Reception or Marketing Department at 724-888-811.

WiFi: 

User - lake

Password - hill

Internal numbers:

Reception: 800

Lobby Bar: 9810

Restaurant: 9820

La Perla Clinic: 9814

Pool: 9812

Special offers

Price of the day - flexible offer Lake Hill Resort & SPA
from 200PLN /pers./night
from 200PLN /pers./night

A spontaneous trip to the mountains? Why not! Take advantage of our flexible offer - the lowest price guarantee in the case of online reservations with ...

Offer details

Price of the day - flexible offer Lake Hill Resort & SPA

Price of the day - flexible offer with half board | Lake Hill Resort & SPA
from 330PLN /pers./night
from 330PLN /pers./night

A spontaneous trip to the mountains? Why not! Take advantage of our flexible offer - the lowest price guarantee with the possibility of free cancellation.

Offer details

Price of the day - flexible offer with half board | Lake Hill Resort & SPA

Golden Autumn at Lake Hill Resort & Spa
from 287PLN /pers./night
from 287PLN /pers./night

Catch your breath in the heart of the Giant Mountains. Savor the charms of autumn surrounded by mountains and unconventional views. Lake Hill Resort & ...

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Golden Autumn at Lake Hill Resort & Spa

Romantic at Lake Hill Resort & SPA
from 308PLN /pers./night
from 308PLN /pers./night

Relax and spend a romantic time with your loved one.

Offer details

Romantic at Lake Hill Resort & SPA

Christmas at Lake Hill Resort & SPA 2021
from 500PLN /pers./night
from 500PLN /pers./night

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Offer details

Christmas at Lake Hill Resort & SPA 2021

Sylwester w Lake Hill Hotel
from 667PLN /pers./night
from 667PLN /pers./night

Rozpocznij Nowy Rok z Lake Hill Resort & SPA. Zbliża się czas refleksji, zmian i nowych postanowień, które tym razem możesz podjąć w pięknym miejscu ...

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Sylwester w Lake Hill Hotel

Business Hub at Lake Hill Resort & SPA
from 294PLN /pers./night
from 294PLN /pers./night

Turn your work-at-home routine into a Business Hub at Lake Hill Resort & amp; SPA!

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Business Hub at Lake Hill Resort & SPA

A moment of relaxation in the Giant Mountains
from 80PLN /pers./night
from 80PLN /pers./night

Give your loved ones a moment of respite in the picturesque Karkonosze Mountains. Our independent and spacious apartments with a kitchenette are perfect ...

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A moment of relaxation in the Giant Mountains

Price of the day with breakfast at Lake Hill Apartments
from 87PLN /pers./night
from 87PLN /pers./night

Do you dream of a respite surrounded by greenery, water and mountains? You will find it all in our family and spacious apartments, which are perfect for ...

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Price of the day with breakfast at Lake Hill Apartments

Self-catering - Lake Hill Apartments
from 42PLN /pers./night
from 42PLN /pers./night

Are you looking for the perfect place for an independent rest with the whole family, or maybe you want to spend more time with your significant other?

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Self-catering - Lake Hill Apartments

See all offers

Tyrolska 2 G
58-564 Sosnówka, PL

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