Lake Hill Resort & Spa: Regulations
Subject of the Regulations
The Regulations define the subject of the provision of services, liability and a person's stay on the premises of the Hotel and these are an integral part of the agreement, the conclusion of which occurs by the signing of a registration card in addition to the performing of concluding (procedural) steps, in particular by the making of a reservation and/or the payment either of a deposit or of the entire amount due for the stay at the Hotel. By undertaking the activities listed in the preceding sentence, the Guest confirms that they have read and that they accept the terms of the Regulations.
The regulations apply to all persons staying on the premises of
LAKE HILL RESORT & SPA
ul. Tyrolska 2G, 58-564 Sosnówka
The Regulations are available to be viewed at the reception of the Hotel and on the website.
The Guardian of each Guest is the Reception of the Hotel.
The Hotel rooms are rented for Hotel days.
A Hotel day lasts from 3:00 p.m. to 11:00 a.m. on the following day.
In order for the Guest to request an extension of their stay beyond the period specified on the day of their arrival, it is necessary for the Guest to make a request no later than 8:00 p.m. on the day preceding the day of checking out of the Hotel. The Hotel will take the request to extend the stay into consideration, subject to the availability of rooms.
The Hotel reserves the right to refuse an extension of the Guest's stay in the Hotel in the event of failure to make full payment for the current period of stay, and in the event of failure to comply with the Regulations.
Reservation and checking in
A Guest checks in on the basis of the presentation of an identity document with a photo at the Reception and the obligatory filling in and signing of a registration card. In the event of refusal to present an identity document in a manner which enables checking in, the receptionist has the right to refuse to issue a card/room key.
The Hotel Guest may not transfer their room to other persons, even if the period for which they have made payment for their stay has not expired.
People who are not Guests of the Hotel can stay in the Hotel room as Guests from 6:00 a.m. to 10:00 p.m. Owing to the current epidemic situation in the country, it is not possible to host people who are not Guests of the Resort.
The Hotel may refuse to accept a Guest who seriously violated the Regulations during a previous stay, in particular by causing damage to the property of the Hotel or Guests, or by causing harm to Guests, Hotel employees or other persons staying in the Hotel. The Hotel reserves the right to charge a cash deposit or block access to funds on a debit/credit card to the amount of the entire stay and an additional sum of 100 PLN per day for additional services.
In the event of a Guest resignation from their stay during the Hotel night, the Hotel is not obliged to refund the fee for the given Hotel night.
Services and additional services
The Hotel provides services in accordance with its category and its standard.
In the event of any misgivings regarding the quality of services, the Guest is asked to report immediately any such misgivings to the Hotel Reception Desk, which will enable the employees to respond and improve the standard of services provided.
The Hotel is required to provide Guests with:
Conditions to enable complete rest;
Security of stay, including the security of maintaining confidentiality of information about the Guest;
Professional and courteous service with regard to all services provided in the Hotel;
Disinfection of rooms and common areas in the Hotel;
Cleaning the Hotel and carrying out any necessary repairs to devices during the Guest's absence, and in their presence only if they request it;
Technically efficient service, and in the event of faults which cannot immediately be remedied, the Hotel will endeavour to change the room or otherwise mitigate the inconvenience.
Additionally, on request by the Guest, the Hotel provides the following services:
Provision of information relating to their stay and trip;
A pre-arranged wake-up service;
Storage of the Guest's luggage – the Hotel may refuse to accept luggage or to store luggage on dates other than the dates of the Hotel Guest's stay or to store items which do not have the characteristics of personal luggage;
Room cleaning during the Guest's stay – including: replacement of bed linen and towels, vacuuming and disinfection;
The cleaning service takes place once a day at the Guest's request, in accordance with the instructions available in the room, from 9:00 a.m. to 7:00 p.m. This service is not available on the day of checking in;
Ordering a taxi;
Responsibility of the Guest
On the Hotel premises, children under the age of 16 should at all times be under the supervision of their legal guardians. Legal guardians will be held financially liable for any damage to equipment and technical apparatus that results from the actions of their children.
The Hotel Guest bears full financial accountability for any damage or destruction of equipment and technical apparatus belonging to the Hotel as a result of their own fault or the fault of their visitors to the Hotel. The Hotel reserves the right to charge the Guest's credit card for any damage caused following their departure. The Hotel reserves the right to have an independent and individual valuation of damage, depending on the work that is necessary in order to remove the damage.
In the event of a breach of the Regulations, the Hotel may refuse to provide services to the person who breaches them. Such a person is obliged to comply immediately with the demands of the Hotel, to pay for any damage to the Hotel and to leave the Hotel.
On every occasion that a Guest leaves the room, for safety reasons, the Guest is required to turn off the TV, turn off the lights, turn off the taps and ensure that the door is locked.
The guest assumes responsibility for the issued room card, which is also a confirmation of additional orders settled at the reception, e.g. services provided at the Lake Hill Resort & SPA Restaurant or the Lobby Bar. If the card is lost or damaged, a fee of PLN 100 is charged.
In the event of unjustified activation of the ROP manual fire alarm in the hotel corridor, the Guest will be charged a fine of PLN 3,000.
Accountability of the Hotel
The Hotel is liable in the event of loss of items brought by people using its services to the extent specified by the provisions of the Civil Code.
The Guest should notify Reception about any such incident immediately upon its discovery.
The Hotel is not responsible for damage or loss of a car or other vehicle belonging to the Guest, items left in the vehicle or live animals, regardless of whether these vehicles have been parked in the Hotel parking area or in any other place on the Hotel premises.
Return of Lost Items
Personal belongings left behind in the Hotel room by a Guest who has vacated it will be sent to the address indicated by the Guest at their own expense. If such an instruction is not received, the Hotel will store the above-mentioned items for a period of 40 days and, after this period has elapsed, these items will become the property of the Hotel. Owing to their nature, food products will be kept for a duration of 24 hours.
There is a curfew in operation at the Hotel from 10:00 p.m. to 6:00 a.m. the following day.
Policy regarding children
1. Children aged 0-4 years stay at the Hotel free of charge.
2. Additional bed for a child aged 4 to 12 years old – according to the price list.
3. Additional bed for a child aged over 12 years old – according to the price list.
4. Baby cot – free of charge.
5. A request for a baby cot should be made at the point of booking. The number of available cots is limited.
Policy towards animals
The Hotel accepts pets in accordance with the valid price list and the separate regulations available for Guests with pets at the Hotel Reception.
The most important information is as follows:
The Guest should report their intention to bring an animal when making the reservation.
The Hotel does not accept dog breeds which are regarded as being aggressive. The list of aggressive dog breeds, based on the Regulation of the Minister of the Interior and Administration dated April 28th, 2003, contains: Pit bull terrier, Mallorca dog, American Bulldog, Argentine dog, Canary dog, Tosa Inu (also known as Tosa Ken and Japanese Mastiff), Rottweiler, Akbash dog, Anatolian Karabash, Moscow watchdog and Caucasian Shepherd dog.
Only healthy animals with a health certificate, up-to-date vaccinations and confirmation of de-worming are permitted on the Hotel premises. The reception may require presentation of the health certificate upon arrival and, in the absence of valid vaccinations, has the right not to consent to the presence of the animal in the Hotel and on the property on the grounds of the safety of other Guests.
The owner of the animal undertakes to provide it with the necessary accessories, e.g. a leash, a collar, a muzzle, bedding, a litter box, food and water bowls, gravel and bags for the collection of faeces. A limited number of food and water bowls are available at the Hotel's reception desk.
It is unacceptable to use the hotel's towels and bed linen for pets. The Hotel does not permit the presence of animals on beds and sofas, nor does the Hotel permit the meeting of the animal's physiological needs within the room and other Hotel interiors.
The owner of the animal is obliged to cover the costs related to repair or cleaning if the interior of the room is made dirty (including the cleaning of carpets, mattresses or other equipment). An appraisal is conducted by the manager of the Hotel.
Pets may stay at the Hotel in designated areas, in which they should be kept on a leash, and animals which may pose a threat to the environment are additionally required to be muzzled and under the supervision of an adult guardian. In particular, it is forbidden to bring animals to the SPA, the kids club or to the play room. An exception is made for a guide dog.
The owner of the animal bears full financial and legal responsibility for damage caused by their pet to other persons, to the Hotel and to Guests.
Guests have the right to file a complaint if they encounter any deficiencies in the quality of the services provided.
All complaints are accepted by the reception desk.
The complaint should be submitted immediately upon discovery of said deficiencies in the standard of the services provided.
There is a total ban on smoking tobacco and the use of e-cigarettes in the Hotel outside the designated areas. Failure to comply with the ban will result in the Guest being charged 500 PLN.
No dangerous goods, weapons, ammunition or materials which are flammable, explosive or incendiary may be stored in the Hotel rooms.
The conducting of canvassing and door-to-door sales, leaving advertising and election materials, as well as gambling activities, are forbidden in the Hotel.
Guests are not permitted to make any alterations to the furniture and equipment in the Hotel rooms.
Hotel Guests are not permitted to use devices and items which may cause a risk of damage to property in the Hotel or to other Guests, in particular devices which may cause fire or flooding. The use of the equipment, such as kettles, provided in the Hotel rooms is permitted.
In the Wellness Zone, the hours for adults are: 20:00-22:00, as well as hours designated for children: 12:00-14:00.
The administrator of personal data is Lake Hill Hotel Ltd, a Limited partnership with headquarters at 58-564 Sosnówka, ul. Tyrolska 2G, with an entry in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number: 0000651524, NIP number: 5252687387. Detailed information on the processing of personal data can be found on the Hotel card at Reception.
The Management of the Lake Hill Resort & Spa Hotel