Regulations of Lake Hill Resort & Spa
Subject Of Regulations
The Regulations define the subject of the provision of services, liability and stay at the Hotel and are an integral part of the contract, the conclusion of which takes place by signing the registration card as well as by making conclusive (procedural) activities, in particular by making a reservation and / or payment of a deposit or the entire amount due for stay at the Hotel. By performing the activities listed in the preceding sentence, the Guest confirms that he has read and accepts the terms of the Regulations.
The regulations apply to all persons staying on the premises.
LAKE HILL RESORT & SPA
ul. Tyrolska 2G, 58-564 Sosnówka
The Regulations are available at the reception of the Hotel and on the website.
The guest's guardian is the hotel reception.
A hotel room is rented for hotel days.
The hotel day lasts from 15:00 to 11:00 the next day.
The request to extend the stay beyond the period specified on the day of arrival should be reported by the Guest no later than 20:00 on the day preceding the check-out from the Hotel. The hotel will take into account the request to extend the stay, subject to room availability.
The Hotel reserves the right to refuse to extend the Guest's stay at the hotel in the event of failure to make full payment for the current period of stay and in the event of failure to comply with the regulations.
Reservation And Check-In
The basis for the Guest's check-in is the presentation of an identity document with a photo at the Reception and the obligation to fill in and sign the registration card. In the event of refusal to present an identity document in a manner enabling check-in, the receptionist has the right to refuse to issue a card / room key.The hotel guest may not transfer the room to other people, even if the period for which he has paid the fee for the stay has not expired.
People from outside the hotel can stay in the hotel room as guests from 6:00 am to 22:00. Due to the current epidemic situation in the country, it is not possible to host people who are not guests of the Resort.
The Hotel may refuse to accept a Guest who has grossly violated the Regulations during the previous stay, in particular by causing damage to the property of the hotel or guests, personal injury to Guests, hotel employees or other persons staying at the hotel. The hotel reserves the right to charge a cash deposit or block funds on the payment / credit card in the amount of the entire stay and additionally PLN 100 / day for additional services.
If the Guest resigns from the stay during the hotel night, the Hotel is not obliged to refund the fee for the given hotel night.
Services And Additional Services
The hotel provides services in accordance with its category and standard.
In the event of any reservations regarding the quality of services, the Guest is asked to immediately report any reservations to the Hotel Reception, which will enable employees to react and improve the standard of services provided.
The hotel is obliged to provide guests with:
Conditions for full rest;
Security of stay, including security of keeping the information about the Guest confidential;
Professional and courteous service in the field of all services provided at the Hotel;
Disinfection of rooms and common areas of the Hotel;
Cleaning the Hotel and carrying out the necessary repairs of devices during the Guest's absence, and in his presence only if he wishes to do so;
Technically efficient service, and in the event of defects that cannot be removed immediately, the Hotel will make every effort to change the room or otherwise mitigate the inconvenience.
Additionally, at the Guest's request, the Hotel provides the following services:
Ozone treatment of the car with a specialized ozone generator (for an additional fee);
Provision of information relating to stay and travel;
Wake up at the appointed time;
Storage of the Guest's luggage - the Hotel may refuse to accept luggage, to store luggage on dates other than the dates of the Hotel Guest's stay and not having the characteristics of personal luggage;
Cleaning the room during the stay - incl. replacement of bed linen, towels, vacuuming, disinfection;
The cleaning service takes place once a day at the guest's request from 9:00 am to 5:00 pm and is not available on the check-in day;
Ordering a taxi.
At the Hotel, children under the age of 16 should be under the constant supervision of their legal guardians. Legal guardians will be financially liable for any damage to equipment and technical devices resulting from the actions of children.
The hotel guest bears full financial responsibility for any damage or destruction of the hotel equipment and technical devices caused by the fault of his or her guests or visitors to the latter. The hotel reserves the right to charge the Guest's credit card for any damage caused after his departure. The hotel reserves the right to a separate and individual valuation of damage, depending on the work necessary to remove the damage.
In the event of breach of the Regulations, the Hotel may refuse to provide services to the person who breaches them. Such a person is obliged to immediately comply with the requests of the Hotel, pay for any damage and leave the Hotel.
Each time leaving the room, for safety reasons, the Guest should turn off the TV, turn off the lights, close the taps and check that the door is locked.
The hotel is responsible for the loss of items brought by persons using its services to the extent specified by the provisions of the Civil Code.
The guest should notify the Reception about the damage immediately after its discovery.
The Hotel is not responsible for damage or loss of a car or other vehicle belonging to the Guest, items left in it and live animals, regardless of whether these vehicles have been parked in the hotel car park or any other place on the premises of the hotel.
Return Of Left Items
Personal belongings left in a hotel room by a departing Guest will be sent to the address indicated by the Guest at their expense. If such an instruction is not received, the Hotel will store the above-mentioned items for a period of 40 days, and after this period, these items will become the property of the Hotel. Due to their properties, food products will be stored for 24 hours.
There is a curfew in the hotel from 22:00 to 6:00 the next day.
Policy Towards Children
1. Children 0-4 years old stay at the hotel for free.
2. Extra bed for a child from 4 to 12 years old - according to the price list.
3. Extra bed for people over 12 years of age - according to the price list.
4. Baby cot - free.
5. A request for a baby cot should be reported at the booking stage. The number of cots is limited.
Policy Towards Animals
The hotel accepts pets according to the valid price list and separate regulations available for guests with pets at the hotel's Reception.
The most important information:
The guest should report the will to come with the animal when making the reservation.
The hotel does not accept dog breeds considered to be aggressive. List of aggressive dog breeds based on the Regulation of the Minister of the Interior and Administration of April 28, 2003: Pit bull terrier, Mallorca dog, American Bulldog, Argentine dog, Canary dog, Tosa inu, Rottweiler, Akbash dog, Anatolian karabash, Moscow watchdog, Caucasian Shepherd.
Only healthy animals with a health booklet, up-to-date vaccinations and confirmation of deworming are admitted to the hotel. The Hotel Reception may require the presentation of a health book upon arrival, and in the absence of valid vaccinations, it has the right not to consent to the presence of an animal in the hotel and on the property due to the safety of other Guests.
The owner of the animal undertakes to provide him with appropriate equipment, e.g. a leash, collar, muzzle, bedding, litter box, food and water bowls, gravel, bags for faeces. A limited number of food and water bowls are available at the hotel's reception desk.
It is unacceptable to use the hotel's towels and bedding for pets. The hotel does not allow animals to stay on beds and sofas, as well as to meet physiological needs within the room and other hotel interiors.
The owner of the animal is obliged to cover the costs related to the repair or cleaning if the interior of the room is dirty (including carpets, mattresses or other equipment). The appraisal is made by the Hotel Management.
Pets may stay in the hotel in designated areas, where they should be led on a leash, and animals that may pose a threat to the environment, also in muzzles and under the supervision of an adult guardian. In particular, it is forbidden to bring animals to the SPA, kids club, play room. An exception is the guide dog.
The owner of the animal bears full financial and legal responsibility for damage caused by his pet to other persons, property of the Hotel and guests.
Guests have the right to file a complaint in the event of noticing any deficiencies in the quality of the services provided.
All complaints are accepted by the reception.
The complaint should be submitted immediately after noticing the deficiencies in the standard of services provided.
There is a total ban on smoking and e-cigarettes in the Hotel outside of designated areas. Breaking the ban will result in a guest being charged 500 PLN.
No dangerous goods, weapons, ammunition, flammable, explosive or illuminating materials may be stored in hotel rooms.
It is forbidden to conduct canvassing and door-to-door sales, as well as gambling activities.
Guests are not allowed to make any changes to the furnishings and equipment in the hotel rooms.
Hotel guests are not allowed to use devices and objects that may cause a risk of damage to the property of the hotel and other guests, in particular devices that may cause fire or flooding. It is allowed to use kettles (included in the room equipment) and other room equipment in the hotel room.
The administrator of personal data is Lake Hill Hotel Sp. z o.o. Limited partnership with headquarters in 58-564 Sosnówka, ul. Tyrolska 2G. entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw. Warsaw in Warsaw, XII Commercial Division of the National Court Register of the National Court Register, under KRS number: 0000651524, NIP: 5252687387. Detailed information on the processing of personal data can be found on the hotel card and the Hotel's website at: www.lakehill.pl.
Hotel Management Lake Hill Resort & Spa