Lake Hill Resort & Spa, Sosnówka
, Sosnówka
Arrival
Departure

FAQ Apartments

We look forward to welcoming you to Lake Hill Apartments soon, your arrival is just around the corner, so we're sending you a handful of highlights.
We are glad that you have chosen an independent and safe stay in the heart of the Giant Mountains.

 

1. CHECK IN

Where can I check in?

Below is a map of the Lake Hill Resort & SPA and Lake Hill Apartments complexes. The main reception is located in our hotel. This is where you check in
and you will receive all the most important information about your apartment and stay and you will be able to pay the dues.

From what time can you check in? Can I come earlier?

Check-in is possible from 15:00. Early check-in is subject to apartment availability.

Before arriving earlier, please send an inquiry to the following address: rezerw@lakehill.pl or call 724 888 800.

What do I have to prepare to check in at the Apartments?

Only the first name, surname and possibly the reservation number are required for check-in.

 

2. RESTAURANT AND MEALS

How is breakfast served?

Breakfasts are served as a buffet in the restaurant room in building D on the ground floor.

Where and when can i pick up my breakfast?

Breakfasts are served between 8:00 am and 9:30 am for guests from building D, and between 9:30 am and 11:00 am for guests from building C.

Where can I eat?

Are you interested in buying a dinner? Ask for details at the Hotel's Main Reception.

Taste new dishes from our seasonal a'la carte menu in the hotel's restaurant, open from Sunday to Thursday from 15:00 to 22:00, and Fridays and Saturdays from 15:00 to 23:00. Please place your last orders no later than 21:30 or 22:30, depending on the opening hours of the Restaurant. However, from 11:00 am we invite you to the Lobby Bar in the Hotel in building A, where you can order drinks, and after 1:00 pm, our menu of the Lobby Bar starts.

I am a vegetarian, have a food allergy or follow a special diet - is there a chance to prepare a separate menu?

All information related to food allergies or other food preferences must be provided upon check-in. We will then be able to record your request and prepare meals as requested.

Can I pay for the order on the spot?

Payment is made when placing the order. We accept card and cash payments.

 

3. WELLNESS ZONE

Can I use the wellness area?

The wellness area is not available to guests of Lake Hill Apartments.

In return, we offer the possibility of buying tickets to the Cieplice Baths with a discount - more information can be found at the Main Reception.

 

4. APARTMENT SERVICE

Can I order an apartment cleaning?

In the apartments, cleaning service is available only on request of the Guest. The cost of the service is PLN 123.

Where should I report the apartment service?

The service should be reported at the Lake Hill Apartments Day Reception or the Lake Hill Resort & SPA Main Reception by no later than 2 p.m.


5. CHECK OUT

Until what time can you check out of the apartments? Can I stay with you longer?

Check-out is by 11:00. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception. Extension of the check-out time is additionally payable at the Main Reception. Ask at the Reception for a later check-out.

Where can I settle my stay? Is there a quick checkout option?

The entire stay should be settled upon check-in at the main reception desk. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception.


6. ADDITIONAL INFORMATION

I have a question regarding my stay. Where can I apply?

Lake Hill Apartments Day Reception is open on Saturdays and Sundays from 07:00 to 19:00. During the week and after 7 p.m., please contact the Main Reception, located in building A.

Can you rent sport equipment?

Oxygene sport equipment rental in the Lake Hill Resort & SPA building.

Phone: 516 800 556

Where can skis and other sports equipment be stored?

The marked ski room is located on the ground floor in building C and D.

I would like to relax during my stay, can I use the SPA?

Make an appointment for treatments individually. Please book your treatments in advance to choose the most convenient date for you.

 

La Perla Clinic

Phone: 784 066 275

mail: lakehill@la-perla.pl

I'm here for the first time and I'd like to get to know the area better, where should I start?

Ask at the Day Reception Desk for a map of the area where you will find the closest attractions.

 

Additional attractions:

  • Off-Road by off-road vehicles,
  • Thematic tours with a local guide,
  • Singletrack bike routes,
  • Walking routes around the Sosnówka Lagoon.

Detailed information will be provided by the Day Reception Desk or the Marketing Department at 724-888-811.

WiFi: 

User - lake

Password - hill

Internal numbers:

Reception: 3333

Restaurant: 3334

Special offers

Price of the day - flexible offer Lake Hill Resort & SPA
from 200PLN /pers./night
from 200PLN /pers./night

A spontaneous trip to the mountains? Why not! Take advantage of our flexible offer - the lowest price guarantee in the case of online reservations with ...

Offer details

Price of the day - flexible offer Lake Hill Resort & SPA

Price of the day - flexible offer with half board | Lake Hill Resort & SPA
from 330PLN /pers./night
from 330PLN /pers./night

A spontaneous trip to the mountains? Why not! Take advantage of our flexible offer - the lowest price guarantee with the possibility of free cancellation.

Offer details

Price of the day - flexible offer with half board | Lake Hill Resort & SPA

Golden Autumn at Lake Hill Resort & Spa
from 287PLN /pers./night
from 287PLN /pers./night

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Offer details

Golden Autumn at Lake Hill Resort & Spa

Romantic at Lake Hill Resort & SPA
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from 308PLN /pers./night

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Romantic at Lake Hill Resort & SPA

Christmas at Lake Hill Resort & SPA 2021
from 500PLN /pers./night
from 500PLN /pers./night

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Christmas at Lake Hill Resort & SPA 2021

Sylwester w Lake Hill Hotel
from 667PLN /pers./night
from 667PLN /pers./night

Rozpocznij Nowy Rok z Lake Hill Resort & SPA. Zbliża się czas refleksji, zmian i nowych postanowień, które tym razem możesz podjąć w pięknym miejscu ...

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Sylwester w Lake Hill Hotel

Business Hub at Lake Hill Resort & SPA
from 294PLN /pers./night
from 294PLN /pers./night

Turn your work-at-home routine into a Business Hub at Lake Hill Resort & amp; SPA!

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Business Hub at Lake Hill Resort & SPA

A moment of relaxation in the Giant Mountains
from 80PLN /pers./night
from 80PLN /pers./night

Give your loved ones a moment of respite in the picturesque Karkonosze Mountains. Our independent and spacious apartments with a kitchenette are perfect ...

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A moment of relaxation in the Giant Mountains

Price of the day with breakfast at Lake Hill Apartments
from 87PLN /pers./night
from 87PLN /pers./night

Do you dream of a respite surrounded by greenery, water and mountains? You will find it all in our family and spacious apartments, which are perfect for ...

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Price of the day with breakfast at Lake Hill Apartments

Self-catering - Lake Hill Apartments
from 42PLN /pers./night
from 42PLN /pers./night

Are you looking for the perfect place for an independent rest with the whole family, or maybe you want to spend more time with your significant other?

Offer details

Self-catering - Lake Hill Apartments

See all offers

Tyrolska 2 G
58-564 Sosnówka, PL

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