FAQ Apartments

1. CHECK IN

Where can I check in?

Below is a map of the Lake Hill Resort & SPA and Lake Hill Apartments complexes. The main reception is located in our hotel. This is where you check in
and you will receive all the most important information about your apartment and stay and you will be able to pay the dues.

From what time can you check in? Can I come earlier?

Check-in is possible from 15:00. Early check-in is subject to apartment availability.

Before arriving earlier, please send an inquiry to the following address: rezerw@lakehill.pl or call 724 888 800.

What do I have to prepare to check in at the Apartments?

Only the first name, surname and possibly the reservation number are required for check-in.

2. RESTAURANT AND MEALS

How is breakfast served?

Breakfasts are served as a buffet in the restaurant room in building D on the ground floor.

Where and when can i pick up my breakfast?

Breakfasts are served between 8:00 am and 9:30 am for guests from building D, and between 9:30 am and 11:00 am for guests from building C.

Where can I eat?

Are you interested in buying a dinner? Ask for details at the Hotel's Main Reception.

Taste new dishes from our seasonal a'la carte menu in the hotel's restaurant, open from Sunday to Thursday from 15:00 to 22:00, and Fridays and Saturdays from 15:00 to 23:00. Please place your last orders no later than 21:30 or 22:30, depending on the opening hours of the Restaurant. However, from 11:00 am we invite you to the Lobby Bar in the Hotel in building A, where you can order drinks, and after 1:00 pm, our menu of the Lobby Bar starts.

I am a vegetarian, have a food allergy or follow a special diet - is there a chance to prepare a separate menu?

All information related to food allergies or other food preferences must be provided upon check-in. We will then be able to record your request and prepare meals as requested.

Can I pay for the order on the spot?

Payment is made when placing the order. We accept card and cash payments.

3. WELLNESS ZONE

Can I use the wellness area?

The wellness area is available only to Lake Hill Apartments guests who have purchased a package with access to the wellness area.

Wellness is open daily from 8:00 to 22:00.

Adults only area: 20:00-22:00 | Wellness area for children: 12:00-14:00.

Pool towels for the entire stay can be found in the apartment.

Replacing a towel is additionally payable - PLN 30 per item. The request should be reported at the Reception.

We also offer the possibility of purchasing tickets to the Cieplice Baths with a discount - more information can be found at the Main Reception.

4. APARTMENT SERVICE

Can I order an apartment cleaning?

In the apartments, cleaning service is available only on request of the Guest. The cost of the service is PLN 123.

Where should I report the apartment service?

The service should be reported at the Lake Hill Apartments Day Reception or the Lake Hill Resort & SPA Main Reception by no later than 2 p.m.

5. CHECK OUT

Until what time can you check out of the apartments? Can I stay with you longer?

Check-out is by 11:00. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception. Extension of the check-out time is additionally payable at the Main Reception. Ask at the Reception for a later check-out.

Where can I settle my stay? Is there a quick checkout option?

The entire stay should be settled upon check-in at the main reception desk. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception.

6. ADDITIONAL INFORMATION

I have a question regarding my stay. Where can I apply?

Lake Hill Apartments Day Reception is open on Saturdays and Sundays from 07:00 to 19:00. During the week and after 7 p.m., please contact the Main Reception, located in building A.

Can you rent sport equipment?

Carving Ski hire is on site at the hotel, as well as a ski school.

Phone: 506 048 116

Where can skis and other sports equipment be stored?

The marked ski room is located on the ground floor in building C and D.

I would like to relax during my stay, can I use the SPA?

Make an appointment for treatments individually. Please book your treatments in advance to choose the most convenient date for you.

La Perla Clinic

Phone: 784 066 275

mail: lakehill@la-perla.pl

I'm here for the first time and I'd like to get to know the area better, where should I start?

Ask at the Day Reception Desk for a map of the area where you will find the closest attractions.