1. CHECK IN
Where can I check in?
Below is a map of the Lake Hill Resort & SPA and Lake Hill Apartments complexes. The main reception is located in our hotel. This is where you check in and receive all the most important information about your room and stay, and you will be able to settle payments.
From what time can you check in? Can I come earlier?
Check-in is possible from 15:00. Early check-in is subject to apartment availability.
Before arriving earlier, please send an inquiry to the following address: email@example.com or call 724 888 800.
What do I have to prepare to check in at the Apartments?
Only the first name, surname and possibly the reservation number are required for check-in.
2. RESTAURANT AND MEALS
How is breakfast served?
Currently we serve breakfasts to go.
Where and when can i pick up my breakfast?
We invite you for personal pickup to the restaurant room in building D on the ground floor. Breakfasts are available from 7:30 to 9:00.
I would like to change the breakfast pickup time - where can I apply?
The request should be reported as soon as possible at the Day Reception Desk in person or by phone: 724 888 800.
Can I buy dinners on site?
The cost of a dinner is PLN 30 / person. adult, 15 PLN child (5-12 years old), children up to 4 years free.
Each apartment has a dinner menu and a Snack Bar menu with prices that can be ordered in the restaurant room.
Where can you pick up a dinner?
We invite you to collect in person in the restaurant room in building D on the ground floor between 17:00 and 19:00.
I am hungry or thirsty, and I have not signed up for half-board. Where can I order something else?
The Lobby Bar in the hotel in building A is open from 11:00, where you can order drinks. After 1 p.m. our Lobby Bar menu starts and you can order it to go. From 19:00 to 22:00, the Snack Bar in building D in the restaurant room opens. You can order takeaway food from the Snack Bar menu, as well as take away drinks and alcohol from the waiter. The entire take-away drink and alcohol card is also available in your apartment.
My child is hungry, can I order an additional dinner?
No problem! Order an additional dinner for a child up to 4 years of age from the waiter - we will prepare it especially for you. The cost of a dinner for a child is 15 PLN.
I am a vegetarian, have a food allergy or follow a special diet - is there a chance to prepare a separate menu?
All information related to food allergies or other food preferences must be provided upon check-in. We will then be able to record your request and prepare meals as requested.
Can I pay for the order on the spot?
Payment is made when placing the order. We accept card and cash payments.
3. WELLNESS ZONE
Can I use the wellness area?
The Wellness Zone is available only to the guests of the complex and operates within the limits consistent with the sanitary regime. After signing up for the swimming pool in advance, the time for using the wellness area is 1.5 hours.
Where can I change, leave the pool stuff?
Cloakrooms at the Wellness Zone are available for guests.
How can I sign up for a swimming pool?
Registration for the swimming pool is made at the main reception desk of the hotel. Upon check-in, request a swimming pool and sign-up for any available time.
I would like to stay longer at the pool, is it possible?
There are records for the swimming pool. If the number of people in a given hour does not exceed the allowed limit, you can stay longer in the pool. Ask the lifeguard about the possibility of a longer stay in the pool.
Do saunas work normally?
Finnish and outdoor sauna is available to guests in compliance with the sanitary regime. The steam sauna is excluded from use.
Is the fitness room working normally?
Unfortunately, the fitness area has been closed until further notice.
4. APARTMENT SERVICE
Can I order an apartment cleaning?
In the apartments, cleaning service is available only on request of the Guest. The cost of the service is PLN 100.
Where should I report the apartment service?
The service should be reported at the Lake Hill Apartments Day Reception or the Lake Hill Resort & SPA Main Reception by no later than 2 p.m.
5. CHECK OUT
Until what time can you check out of the apartments? Can I stay with you longer?
Check-out is by 11:00. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception. Extension of the check-out time is additionally payable at the Main Reception. Ask at the Reception for a later check-out.
Where can I settle my stay? Is there a quick checkout option?
The entire stay should be settled upon check-in at the main reception desk. Take advantage of the quick check-out option and leave your apartment cards in the box next to the day reception.
6. ADDITIONAL INFORMATION
I have a question regarding my stay. Where can I apply?
Lake Hill Apartments' Day Reception Desk is open from 7:00 AM to 7:00 PM. After 19:00, please contact the Main Reception, located in building A.
Can you rent winter equipment?
Oxygene winter equipment rental in the Lake Hill Resort & SPA building.
Phone: 516 800 556
Where can skis and other sports equipment be stored?
The marked ski room is located on the ground floor in building C and D.
I would like to relax during my stay, can I use the SPA?
Make an appointment for treatments individually. Please book your treatments in advance to choose the most convenient date for you.
La Perla Clinic
Phone: 784 066 275
I'm here for the first time and I'd like to get to know the area better, where should I start?
Ask at the Day Reception Desk for a map of the area where you will find the closest attractions.
- Off-Road by off-road vehicles,
- Thematic tours with a local guide,
- Singletrack bike routes,
- Walking routes around the Sosnówka Lagoon.
Detailed information will be provided by the Day Reception Desk or the Marketing Department at 724-888-811.
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