Lake Hill Apartments: Regulations
Subject of the Regulations
The Regulations define the subject of the provision of services, liability and a person's stay on the premises of the Facility and these are an integral part of the agreement, the conclusion of which occurs by the signing of a registration card in addition to the performing of procedural steps, in particular by the making of a reservation and/or the payment either of a deposit or of the entire amount due for the stay at the Facility. By undertaking the activities listed in the preceding sentence, the Guest confirms that they have read and that they accept the terms of the Regulations.
The regulations apply to all persons staying on the premises of
LAKE HILL APARTMENTS
ul. Tyrolska 2H and 2I, 58-564 Sosnówka
The Regulations are available to be viewed at the reception of the Facility and on the website.
The apartments are rented for hotel days.
A hotel day lasts from 3:00 p.m. to 11:00 a.m. on the following day.
In order for the Guest to request an extension of their stay beyond the period specified on the day of their arrival, it is necessary for the Guest to make a request no later than 8:00 p.m. on the day preceding the day of checking out. The Facility will take the request to extend the stay into consideration, subject to the availability of apartments.
The Facility reserves the right to refuse an extension of the Guest's stay in the event of failure to make full payment for the current period of stay, and in the event of failure to comply with the Regulations.
Reservation and checking in
A Guest checks in on the basis of the presentation of an identity document with a photo at the Reception and the signing of a registration card. In the event of refusal to present an identity document in a manner which enables checking in, the receptionist has the right to refuse to issue a card/room key.
The Guest may not transfer their room to other persons, even if the period for which they have made payment for their stay has not expired.
Owing to the current situation in the country regarding the epidemic, it is not possible to host people other than Guests of the Facility.
The Facility may refuse to accept a Guest who seriously violated the Regulations during a previous stay, in particular by causing damage to the property of the Facility or Guests, or by causing harm to Guests, employees or other persons staying in the apartments. The Facility reserves the right to charge a cash deposit or block access to funds on a debit/credit card to the amount of the entire stay and an additional sum of 100 PLN per day in the event of damage to the property in the apartment.
In the event of a Guest resignation from their stay during the hotel night, the Facility is not obliged to refund the fee for the given hotel night.
Services and additional services
The Facility provides services in accordance with its category and its standard.
In the event of any misgivings regarding the quality of services, the Guest is asked to report immediately any such misgivings to the Reception Desk, which will enable the employees to respond and improve the standard of services provided.
The Facility is required to provide Guests with:
Conditions to enable complete rest;
Security of stay, including the security of maintaining confidentiality of information about the Guest;
Professional and courteous service with regard to all services provided in the Facility;
Disinfection of rooms and common areas;
Technically efficient service, and in the event of faults which cannot immediately be remedied, the Hotel will endeavour to change the room or otherwise mitigate the inconvenience.
Additionally, on request by the Guest, the Hotel provides the following services:
Provision of information relating to their stay and trip;
Ordering a taxi;
All additional services, such as cleaning, including a pet in the stay or additional catering services, are subject to a surcharge and must be paid for by Guests at the time they are ordered.
Responsibility of the Guest
On the Facility premises, children under the age of 16 should at all times be under the supervision of their legal guardians. Legal guardians will be held financially liable for any damage to equipment and technical apparatus that results from the actions of their children.
The Guest bears full financial accountability for any damage or destruction of equipment and technical apparatus belonging to the Facility as a result of their own fault or the fault of their visitors to the Facility. The Facility reserves the right to charge the Guest's credit card for any damage caused following their departure. The Facility reserves the right to have an independent and individual valuation of damage, depending on the work that is necessary in order to remove the damage.
In the event of a breach of the Regulations, the Facility may refuse to provide services to the person who breaches them. Such a person is obliged to comply immediately with the demands of the Facility and to pay for any damage to the Facility.
On every occasion that a Guest leaves the apartment, for safety reasons, the Guest is required to turn off the TV, turn off the lights, turn off the taps and ensure that the door is locked.
Accountability of the Hotel
The Facility is liable in the event of loss of items brought by people using its services to the extent specified by the provisions of the Civil Code.
The Guest should notify Reception about any such incident immediately upon its discovery.
The Facility is not responsible for damage or loss of a car or other vehicle belonging to the Guest, items left in the vehicle or live animals, regardless of whether these vehicles have been parked in the parking area belonging to the Facility or in any other place on the Facility premises.
Return of Lost Items
Personal belongings left behind in the apartment by a Guest who has vacated it will be sent to the address indicated by the Guest at their own expense. If such an instruction is not received, the Facility will store the above-mentioned items for a period of 40 days and, after this period has elapsed, these items will become the property of the Facility. Owing to their nature, food products will be kept for a duration of 24 hours.
There is a curfew in operation at the Facility from 10:00 p.m. to 6:00 a.m. the following day.
Policy regarding children
1. Children aged 0-4 years stay at the Facility free of charge, although does not include food-related benefits.
2. Meals for children aged 4 to 12 years old – according to the price list.
3. Food for a person aged over 12 years old – according to the price list.
4. Baby cot – free of charge.
5. A request for a baby cot should be made at the point of booking. The number of available cots is limited.
Policy towards animals
The Facility accepts pets in accordance with the valid price list and the separate regulations available for Guests with pets at the Reception.
The most important information is as follows:
The Guest should report their intention to bring an animal when making the reservation.
The Facility does not accept dog breeds which are regarded as being aggressive. The list of aggressive dog breeds, based on the Regulation of the Minister of the Interior and Administration dated April 28th, 2003, contains: Pit bull terrier, Mallorca dog, American Bulldog, Argentine dog, Canary dog, Tosa Inu (also known as Tosa Ken and Japanese Mastiff), Rottweiler, Akbash dog, Anatolian Karabash, Moscow watchdog and Caucasian Shepherd Dog.
Only healthy animals with a health certificate, up-to-date vaccinations and confirmation of de-worming are permitted on the Facility premises. The reception may require presentation of the health certificate upon arrival and, in the absence of valid vaccinations, has the right not to consent to the presence of the animal in the Facility and on the property on the grounds of the safety of other Guests.
Pets may stay at the hotel in designated areas, in which they should be kept on a leash, and animals which may pose a threat to the environment are additionally required to be muzzled and under the supervision of an adult guardian. In particular, it is forbidden to bring animals to the SPA, the kids club or to the play room. An exception is made for a guide dog.
It is unacceptable to use the apartment's towels and bed linen for pets. The Facility does not permit the presence of animals on beds and sofas, nor does the Facility permit the meeting of the animal's physiological needs within the room and other interiors.
The owner of the animal is obliged to cover the costs related to repair or cleaning if the interior of the room is made dirty (including the cleaning of carpets, mattresses or other equipment). An appraisal is conducted by the manager of the apartments.
The owner of the animal bears full financial and legal responsibility for damage caused by their pet to other persons, to the property and to Guests.
Staying with an animal incurs an additional fee, in accordance with the price list.
Guests have the right to file a complaint if they encounter any deficiencies in the quality of the services provided.
All complaints are accepted by the reception desk.
The complaint should be submitted immediately upon discovery of said deficiencies in the standard of the services provided.
There is a total ban on smoking tobacco and the use of e-cigarettes in the Facility outside the designated areas. Failure to comply with the ban will result in the Guest being charged 500 PLN.
No dangerous goods, weapons, ammunition or materials which are flammable, explosive or incendiary may be stored in the apartments.
The conducting of canvassing and door-to-door sales, leaving advertising and election materials, as well as gambling activities, are forbidden.
Guests are not permitted to make any alterations to the furniture and equipment in the apartments.
Guests are not permitted to use devices and items which may cause a risk of damage to property in the apartments or to other Guests, in particular devices which may cause fire or flooding. The use of the equipment provided in the rooms is permitted.
The personal-data administrator is Lake Hill Hotel Ltd, located at the address ul. Tyrolska 2G, 58-564 Sosnówka.